{"id":18942,"date":"2013-03-28T18:22:30","date_gmt":"2013-03-28T17:22:30","guid":{"rendered":"http:\/\/iphonejailbreak.fr\/?p=18942"},"modified":"2013-03-28T18:23:24","modified_gmt":"2013-03-28T17:23:24","slug":"apple-procede-a-une-refonte-du-sav-en-ligne-de-litunes-store","status":"publish","type":"post","link":"http:\/\/iphonejailbreak.fr\/?p=18942","title":{"rendered":"Apple proc\u00e8de \u00e0 une refonte du SAV en ligne de l\u2019iTunes Store"},"content":{"rendered":"<p style=\"text-align: justify;\"><a href=\"http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/03\/itunes2-2.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-18944 alignleft\" alt=\"itunes2-2\" src=\"http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/03\/itunes2-2.jpg\" width=\"401\" height=\"195\" srcset=\"http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/03\/itunes2-2.jpg 1394w, http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/03\/itunes2-2-300x145.jpg 300w, http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/03\/itunes2-2-1024x496.jpg 1024w\" sizes=\"(max-width: 401px) 100vw, 401px\" \/><\/a><strong><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong>Apple a revu le syst\u00e8me int\u00e9gr\u00e9 \u00e0 l\u2019iTunes Store permettant aux clients de signaler un probl\u00e8me. <\/strong> Propos\u00e9 \u00e0 une poign\u00e9e d\u2019utilisateurs pour le moment, le nouveau proc\u00e9d\u00e9 leur est disponible au sein de l\u2019application iTunes sur OS X et Windows, mais aussi via un navigateur web et les applications mobiles. Apple y propose de soumettre un probl\u00e8me li\u00e9 \u00e0 un contenu, qu\u2019il s\u2019agisse de musique, application, vid\u00e9o, bouquin\u2026 les options diff\u00e8rent selon le document.<\/p>\n<p style=\"text-align: justify;\">Auparavant, il fallait \u00e0 l\u2019utilisateur remplir un formulaire, pour \u00eatre ensuite contact\u00e9 par courriel par un repr\u00e9sentant d\u2019iTunes. D\u00e9sormais, le nouveau syst\u00e8me est automatis\u00e9 et peut accepter ou refuser les demandes de remboursement, ce qui permettra d\u2019all\u00e9ger le travail du service client\u00a0; les repr\u00e9sentants Apple pourront se concentrer sur les probl\u00e8mes plus importants n\u00e9cessitant un aller-retour d\u2019e-mails.<\/p>\n<p style=\"text-align: justify;\">La nouvelle proc\u00e9dure a \u00e9t\u00e9 envoy\u00e9 aux employ\u00e9s <a href=\"http:\/\/aos.prf.hn\/click\/camref:ii4N\/pubref:MPActu\/destination:http:\/\/store.apple.com\/fr\/browse\/home\/applecare\">AppleCare<\/a> en charge du SAV iTunes, et s\u2019il a d\u00e9but\u00e9 le 13 mars, son d\u00e9ploiement prendra quelques semaines.<\/p>\n<p><strong>Merci \u00e0 MacPlus pour l&rsquo;info !<\/strong><\/p>\n<p><a href=\"http:\/\/forum.iphonejailbreak.fr\/index.php\/topic,6111.msg42199\/topicseen.html#msg42199\" rel=\"attachment wp-att-12430\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-12430\" alt=\"on en parle\" src=\"http:\/\/iphonejailbreak.fr\/wp-content\/uploads\/2013\/02\/bouton-blog1-copie.png\" width=\"200\" height=\"40\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apple a revu le syst\u00e8me int\u00e9gr\u00e9 \u00e0 l\u2019iTunes Store permettant aux clients de signaler un probl\u00e8me. Propos\u00e9 \u00e0 une poign\u00e9e d\u2019utilisateurs pour le moment, le nouveau proc\u00e9d\u00e9 leur est disponible au sein de l\u2019application iTunes sur OS X et Windows, mais aussi via un navigateur web et les applications mobiles. Apple y propose de soumettre &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"http:\/\/iphonejailbreak.fr\/?p=18942\">Lire la suite<\/a><\/p>\n","protected":false},"author":18,"featured_media":18944,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[10],"tags":[11137,7677,7784,8424,8567,586,4480,1389,3993,7985],"_links":{"self":[{"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/posts\/18942"}],"collection":[{"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18942"}],"version-history":[{"count":5,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/posts\/18942\/revisions"}],"predecessor-version":[{"id":18948,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/posts\/18942\/revisions\/18948"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=\/wp\/v2\/media\/18944"}],"wp:attachment":[{"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18942"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/iphonejailbreak.fr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}